> For the complete documentation index, see [llms.txt](https://www.neptune.tech/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.neptune.tech/mobile-workspace/overview.md).

# Overview

Approve Dynamics 365 workflow work items on your phone — online and offline — with the Dynamics Express app.

Mobile workspace brings the workflow work items of Dynamics 365 Finance and Operations to the **Dynamics Express** app on your phone: approve, reject, delegate or decide wherever you are, also without a connection.

## How it works

```
Dynamics 365 (Advanced Suite)  ── Mobile workspace integration (every minute) ──►  Dynamics Express cloud
        ▲                                                                       (inbox of each user)
        │                                                                              │
        └── actions (approve, reject, …): real time, or via the cloud ◄── Dynamics Express app (phone)
```

1. Workflows run in Dynamics 365 as usual. Advanced Suite records the work items of every user who registered a phone ([Workflow work items](/mobile-workspace/workflow-work-items.md)).
2. Every minute, the **Mobile workspace integration** batch job publishes the new and changed work items of each user to that user's inbox in the Dynamics Express cloud ([Integration and data initialization](/mobile-workspace/integration.md)).
3. The Dynamics Express app keeps the user's work items on the phone and fetches its inbox whenever it is online ([Mobile application](/mobile-workspace/mobile-application.md)).
4. Dynamics 365 applies the actions from the app to the workflow, exactly as if the user had acted in Dynamics 365 — within seconds through the **Mobile workspace real-time integration**, or at the next run of the integration batch job.

## Features

* **Mailbox-like app** — Pending and Completed work items, Submitted and Finished workflows.
* **All work item actions** — Accept, Approve, Reject, Delegate, First / Second choice, Recall.
* **Offline** — the work items stay on the phone; actions made offline are sent when the phone is online again.
* **Notifications** — a push notification when a new work item arrives.
* **Registration by QR code** — each user registers their own phone from User options in Dynamics 365.
* **Administration in Dynamics 365** — who may register, revoke access, and a full action history per work item.

## Pages

| Page                                                                                   | For                                                                      |
| -------------------------------------------------------------------------------------- | ------------------------------------------------------------------------ |
| [Setup guide](/mobile-workspace/setup-guide.md)                                        | Administrators — who can register, users, revoke access                  |
| [Integration and data initialization](/mobile-workspace/integration.md)                | Administrators — the batch job, first data load, cut-off date            |
| [Workflow work items](/mobile-workspace/workflow-work-items.md)                        | Administrators — the work items in Dynamics 365 and their action history |
| [Mobile application](/mobile-workspace/mobile-application.md)                          | Users — install the app and register the phone                           |
| [Work items in the app](/mobile-workspace/mobile-application/work-items-in-the-app.md) | Users — folders, details and actions                                     |
| [Offline mode](/mobile-workspace/mobile-application/offline-mode.md)                   | Users — working without a connection                                     |
| [Real-time scanning](/mobile-workspace/mobile-application/real-time-scanning.md)       | Users — scanning barcodes into Dynamics 365 with the phone camera        |
| [App settings](/mobile-workspace/mobile-application/app-settings.md)                   | Users — notifications, theme, demo mode, unregister                      |
| [FAQ](/mobile-workspace/faq.md)                                                        | Everyone                                                                 |

## Requirements

* Advanced Suite installed and the environment **activated** (Advanced parameters) — see [Activate license](/application-testing/getting-started/activate-a-license.md).
* A **Mobile workspace (environments)** license for the environment, and a **Mobile workspace (users)** license with enough users: each user with a registered phone takes one.
* The **Mobile workspace integration** batch job running.
* A phone with a current browser (iPhone: Safari; Android: Chrome or Edge).


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